Troubleshooting the Matica MC Series Direct-to-Card ID Card Printer

If you are new to the Matica MC Series ID Card printer (MC110, MC210, MC310) and looking for a simple guide on how to get up and running… then you’ve come to the right place!

The MC series direct-to-card ID printers are slightly different per model and as such we have created a simple Matica ID printer product guide to help you get the most out of your Matica MC Series ID Badge Printer.

The table below offers a direct link to the ‘How to Guides’ we have on our YouTube page. Simply click on the link relevant to the right ID Card printer.

If the above still doesn’t help resolve your issue please contact the cards-x team at info@cards-x.co.uk or call 03330 119992.

In addition, we offer all our ID card printer customers access to our ID printer technical support packages, to ensure you’re covered if the unexpected happens with your ID card printer.

ID Card Printer Technical Support Packages

We are passionate about providing our customers with the best support possible and in the unfortunate event where your ID card printer is not running as you wish we are here to help. Our support packages ensure you can get up and running as quick as possible with as little downtime necessary.

How does it work?

• ORDER YOUR CHOSEN SUPPORT PACKAGE - Choose the support contracts that best suits your requirements.
• SUPPORT CONTACT DETAILS – You will receive a support email which contains contact information and a support reference for your ID card printer support package. You can use these contact details to contact us at any time between 9am to 5pm Monday to Friday.
• SUPPORT REQUEST - Either call or email us with your support request and one of our trained engineers will get back to you within 24-48 hours to discuss your hardware problem directly.
• REPAIR COSTS & WARRANTY - If your printer is still under the manufacturers warranty then we will take care of the repair on your behalf and send back the printer when its been fixed. This usually takes around 3-4 weeks. It might be worth considering our Card Care Pro support package which includes a replacement card printer so you can continue printing cards whilst you await your fixed printer.
• RETURN OF HARDWARE - One of our trained technical support engineers will be in touch when your card printer has been repaired and on its way back to you.

CX Card Care Basic (£99.00 Exc VAT)

What's Included:

• Unlimited Email Support
• Unlimited Telephone Support
• Labour Costs Included
• Replacement Parts
• Driver & Firmware Updates

CX Card Care Professional  ( £149.00 Exc VAT)

What's Included:

• Unlimited Email Support
• Unlimited Telephone Support
• Hot-swap of Faulty Card Printer
• Labour Costs Included
• Replacement Parts
• Driver & Firmware Updates

HOTSWAP CARD PRINTER - If the printer can not be fixed remotely, you will be sent a like for like replacement to ensure you can continue printing your cards with little down time.

Need more advice?

Contact us – Each member of our friendly team has a vast amount of knowledge on the topic if ID card printing and would be delighted to offer you some no-obligation advice.

The Top 20 ID card printers of 2023– Struggling to decide on which printer is right for you? A great place to start is our list of the best ID printers of 2023.

What is Edge-To-Edge and Over-The-Edge printing? – This guide breaks down the difference between ETE and OTE printers and why this is a key consideration for buyers.

Where to print ID cards – Another key question for potential ID printer buyers is whether they should invest in the printer in-house or outsource printing to a third party.

About Andy Reeves and Cards-X

Andy has over 20 years of experience in the security and ID printing industry. He is the Chief Operating Officer of Cards-X. We are a trusted UK distributor of ID card printers, based in the Yorkshire town of Malton.

Cards-X offer a comprehensive selection of printers from the world’s finest manufacturers, as well as a low-price promise across our range. We can also offer a next day delivery service and free delivery on all orders over £250.

Disclaimer: All the printer prices stated above are correct as of 18/01/2023.