TECHNICAL SUPPORT PACKAGE

CX CARD CARE PROFESSIONAL

What's Included:

• Unlimited Email Support
• Unlimited Telephone Support
• Hot-swap of Faulty Card Printer
• Labour Costs Included
• Replacement Parts
• Driver & Firmware Updates

Terms - All repaired parts are included if the printer is still under the manufacturers warranty and if outside of the warranty we will send you a quotation before we repair the printer. Hot-swap printers will be the same or similar printer but using the same ribbon. Shipping costs are not included.

How does it work?

• ORDER YOUR CHOSEN SUPPORT PACKAGE - Choose the support contracts that best suits your requirements, if you are not sure please contact us for more information.
• SUPPORT CONTACT DETAILS - When your new printer arrives, you'll receive a support email which contains contact information and a support reference for your support package. You can use these contact details to contact us at any point (9am to 5pm Monday to Friday).
• SUPPORT REQUEST - Either call or email us with your support request and one of our trained engineers will get back to you within 24-48 hours to discuss your hardware problem directly.
• REPAIR COSTS & WARRANTY - If your printer is still under the manufacturers warranty then we will take care of the repair on your behalf and send back the printer when its been fixed. This usually takes around 3-4 weeks. It might be worth considering our Card Care Pro support package which includes a replacement card printer so you can continue printing cards whilst you await your fixed printer.
• HOTSWAP CARD PRINTER - If you have taken out our Card Care Pro support package, and the printer can not be fixed remotely, you will be sent a like for like replacement to ensure you can continue printing your cards with little down time.
• RETURN OF HARDWARE - One of our trained technical support engineers will be in touch when your card printer has been repaired and on its way back to you.

Click Here to Download PDF Datasheet 

ONLY AVAILABLE FOR RETRANSFER PRINTERS

The support package is annual. It is a 12-month contract that will be automatically billed each year until you cancel it with us.